Refund policy

Vultra Activewear – Refund Policy

At Vultra Activewear, we take pride in delivering premium activewear designed for performance, comfort, and durability. If for any reason you’re not fully satisfied with your purchase, please review our refund policy below.

Returns Eligibility

We accept returns under the following conditions:

Items must be unused, unworn, unwashed, and in their original condition
All original tags and packaging must be intact
Return requests must be made within 7 days of receiving your order
Proof of purchase (order number or receipt) is required

For hygiene reasons, sports bras, leggings, shorts, and any intimate or compression garments can only be returned if they are defective or incorrect upon arrival.

Non-Returnable Items

The following items are non-refundable:

Worn, washed, or altered items
Items returned outside the 7-day return window
Sale or discounted items
Gift cards
Accessories such as socks and hats (unless defective)

Defective or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the issue. Once verified, we will offer:

A replacement, or
A refund to the original payment method

Refund Process

Once your return is received and inspected, you will be notified of approval or rejection
Approved refunds will be processed back to the original method of payment
Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider